Our real-time server security system ensures your website is constantly protected from potential threats. We use Imunify360, a leading security platform designed to safeguard websites from malware, brute force attacks, and other malicious activities. This also includes advanced traffic filtering, blocking harmful bots and malicious traffic before they reach your site. With real-time monitoring and automated threat detection, your site remains secure without you having to lift a finger or install additional and often disruptive WordPress security plugins.

Our Sales & Support Team is 100% Australian-based and dedicated to providing prompt, friendly, and knowledgeable assistance. With years of experience in web hosting and WordPress development, our support specialists are well-equipped to handle any issue you might face. Whether it’s troubleshooting, guidance on best practices, or expert recommendations, our team is committed to delivering solutions quickly and effectively, ensuring your website operates smoothly. Paid AD HOC support is also available for issues outside the support scope or for security hardening and speed optimisations.

Our Server Administration Team consists of highly skilled professionals with extensive experience managing complex hosting environments. They monitor our infrastructure 24/7, ensuring that any potential issues are identified and resolved or mitigated as swiftly as possible. With expertise in server management, security protocols, and WordPress optimisation, our admins are dedicated to maintaining peak performance, reliability, and security across all Skyrack hosting and domain related services.

Hourly backups of your hosting account and data are performed every hour during peak times (4:00 am - 9:00 PM AEST) and stored off-site, so you don’t have to worry about managing them yourself. Data restoration for these backups is self-service through cPanel (Acronis).

All with all hosting services, it is the responsibility of the customer to maintain a relatively recent copy of all data stored on their service at all times in case of an event where backups become inaccessible.