Privacy Policy

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This policy statement discloses the ways in which Skyrack collects, uses, discloses and keep secures the data your provide to us for all sites managed by Skyrack. This policy statement may be amended from time to time. Our website will always display the up-to-date version.

Definitions

In this policy statement, the following words have these meanings: “You”, “Your”, “Customer”, “Member(s)”, or “User(s)” means a “Subscriber” to the Service, or any person who accesses the Service using the subscriber’s access details; “Service” or “Service(s)” means any product(s) or services(s) the Customer has ordered for use. “Skyrack”, “We”, “Us”, “Our” means the business trading with the ABN 77 638 183 090. “ToS” means Terms of Service. “AUP” means Acceptable Use Policy. “SLA” means Service Level Agreement. “Agreement(s)” means “ToS”, “AUP”, “SLA” and “Privacy Policy”. “Skyrack Client Console”, “Client Area” or “Client Console” means our online portal to manage all Services and not limited to the client domain name(s), web hosting, virtual private servers, dedicated servers, and security certificates (SSL certificates), direct access to the Skyrack Client Console: https://console.skyrack.net.au “Website” means https://skyrack.net.au.

General Browsing

Skyrack values the relationship with our clients, customers, subscribers and visitors to our website. We guarantee the protection of privacy of any personal information provided on this Website. We consider personal information to include your name, address, phone number, email address and any other information that can be linked directly to you.

Skyrack does not and will not sell or rent your personal information to anyone for any reason. Any personal information provided will only be used by Skyrack, as part of our ongoing efforts to provide you with superior service and guaranteed privacy.

Disclosure of Personal Information

Any information you provide to us at this site when you establish or update an account, purchase products or services, or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in private files on our secure server and our internal systems, secured by 256bit encryption. This information is used to enable Skyrack to deliver services to you. To ensure compliance with federal law, Skyrack does not maintain information provided to persons under the age of 18 without the consent of a parent or guardian.

(We are not responsible for the use of your Parent(s)/Guardian(s) Bank/Credit Cards).

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users service(s), your service or the public.

Skyrack does not sell, rent or trade your e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

Updating Personal Information

We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into the Skyrack Client Console. By accessing the console you are able to change, update or delete your account and information at any time. You can also request for us to provide you with the personal information we hold on you however we will require you to provide identification to confirm your identity.

Questions & Policy Changes

If you have questions or concerns with respect to our Privacy Policy, please contact us. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements.

Security Statement

Skyrack believes in providing a safe and secure hosting experience for all of our customers. We provide safe and effective security measures on our web site. It is our policy to never send private information, such as your credit card number, via e-mail. In fact, this is a practice we recommend you adopt in all of your internet activities. Any information which we hold for you is stored on secure servers that are protected in secure facilities.

Use of Cookies

We use cookies to enhance your experience with Skyrack. Cookies allow you to login without having to enter your login details each time. Cookies also enable us to track and monitor the use of some features of our website and maintain security. Users who do not wish to receive cookies can instruct their web browsers to refuse them. If you choose to reject cookies, you may still use our website; however, doing so will prevent access to some areas of the site and limit your use of some of the Skyrack services. Third parties may use cookies, web beacons, and similar technologies to collect or receive information from your website and elsewhere on the internet and use that information to provide measurement services and target ads.

IP Addresses

Skyrack and our relevant web servers gather your IP address to assist with the diagnosis of problems or support issues with our services, and to monitor legitimate use of our site and services. We keep records of all IP addresses which submit an e-Ticket to the various Skyrack Support departments.